Trust charter
How we earn trust—and how we rank.
SMET Concierge is a shopping operating system on the buyer's side. This page is the public version of what we promise in product and what we will not do for revenue.
Trust charter
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Buyer-first
If our incentive and your outcome disagree, you win.
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No pay-to-rank
Brands and creators can't buy the #1 slot in your research. Partner revenue is walled off from consumer ranking.
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Open web
Cross-merchant by default. We don't stock inventory or push our own shelf.
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Consent before spend
In Copilot, every purchase needs your tap. No silent checkout.
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No dark patterns
No fake countdowns, hidden fees, or manufactured urgency.
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Honest scope
We help with merchant returns. We're not your financial advisor.
Methodology
How consumer research is ranked
We are not a marketplace, comparison grid, or generic chatbot. Missions are built to find the best option for your outcome on the open web.
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Your brief drives the mission
We start from what you asked for—budget, constraints, deal-breakers—not from who paid us last week.
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Claims need sources
Serious recommendations link to evidence you can open. If we can't cite it, we don't state it as fact.
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Sponsors don't buy "best"
Brand and creator partnerships run on separate rails. They never change how we rank the best option for you.
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You approve every buy in Copilot
v1 is research plus proposal plus one-tap approve. Autopilot, with rules you set, comes later.
We're not a marketplace. We don't sell top placement. We don't hold your inventory.
Questions about a specific mission? Start one in the app and inspect the sources yourself—that's the point.
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